Refund policy

Return & Refund Policy

Last updated: May 2026

We want our customers to be satisfied with their purchase. Please review our return and refund policy carefully before placing an order.

Return Eligibility

To qualify for a return or refund:

  • Items must be unworn, unused, and unwashed

  • Items must be free of stains, odors, makeup, pet hair, damage, or any visible signs of wear

  • Items must be returned in their original condition and packaging

  • Return requests must be submitted within 14 days of delivery

We reserve the right to deny any return or refund request that does not meet these conditions.

Damaged, Worn, or Used Returns

Returned items that are found to be worn, damaged, altered, heavily soiled, or otherwise not in resellable condition may:

  • Be rejected for refund

  • Be returned back to the customer

  • Result in deductions or reversal of issued credits when applicable

We reserve the right to refuse service for fraudulent or abusive return activity.

Non-Refundable Items

The following items are non-refundable and non-returnable unless they arrive damaged or incorrect:

  • Final sale items

  • Clearance or discounted products

  • Gift cards

  • Custom or personalized items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Clear photos of the issue

  • A brief description of the problem

We will review the situation and work toward a suitable resolution.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for your financial institution to process and post the refund.

Shipping costs are non-refundable unless the issue was caused by an error on our end.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service for returns.

Contact Information

For return, refund, or order-related questions, please contact:

idomeudouofficial@gmail.com

We aim to respond to inquiries as quickly as possible.