Shipping policy

Shipping Policy

Last updated: May 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience for all customers.


Order Processing

Orders are processed and fulfilled as quickly as possible.

Please allow 2–7 business days for processing before your order is shipped. Processing times may vary during holidays, high-demand periods, or product restocks.

Once your order has been processed and shipped, tracking information will be provided when available.


Shipping Times

Estimated shipping times may vary depending on:

  • Your location

  • Carrier delays

  • Product availability

  • Seasonal demand

  • Customs processing for international orders

Shipping times are estimates only and are not guaranteed.


Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrectly entered addresses.

If a package is returned due to an incorrect address or failed delivery attempt, additional shipping fees may apply for reshipment.


Delayed or Lost Packages

Once an order has been shipped, we are not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Customs delays

  • Transit disruptions

  • Other circumstances outside our control

If your package appears lost or significantly delayed, please contact the shipping carrier first using your tracking number.

You may also contact us for assistance.


Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the damaged item and packaging

  • A brief description of the issue

We will review the issue and work toward a suitable resolution.


Contact Information

For any shipping-related questions or concerns, please contact:

idomeudouofficial@gmail.com

We aim to respond to inquiries asap.